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Privacy Policy

ClinAide Privacy Policy

ClinAide is committed to protecting the privacy of each and every user. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.clinaide.com (the “Site”).

Please review our frequently asked questions on privacy policy below. If you require more information on these or other topics regarding ClinAide Website, please contact us.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you create an account, make a purchase or attempt to make a purchase through the Site, we collect certain information from you. We refer to this information as “Order Information.”

Types of information we collect may include:

  • Name
  • Address
  • Email address
  • Contact number
  • Dental license number, Physician license number, Veterinarian license number, etc.
  • Credit/debit card number
  • Purchase/return/exchange information
  • Your mobile device information
  • Geo-location

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

ClinAide asks for license numbers (dental, medical, etc.)  for the sale of items requiring its provision (such as anesthetics). It is recommended to add this to your account prior to ordering to prevent any delays in delivery.

ClinAide gathers traffic patterns and site usage information to improve the design and layout of the site and personalize your shopping experience. None of this information can be used to determine the identity of any user.

Third-party automated collection and personalized advertising

ClinAide participates in personalized advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online. ClinAide adheres to the self-regulatory principles for personalized advertising.

We allow third-party companies to collect certain information when you visit our websites. This information is used to serve ads for ClinAide products when you visit this website or other websites. These companies use non-personally-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie, or other similar tracking technologies to collect this information.

Third-party service providers are prohibited to use personal information for other purposes and are subject to this Privacy Policy.

User experience information

In order to improve your online shopping experiences, help with fraud identification and assist our customer relations representatives in resolving issues you may experience, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information submitted in product searches) and browser information.

Social media

ClinAide engages with customers on multiple social media platforms (e.g., Facebook, Twitter and LinkedIn). If you contact us on one of our social media platforms, request customer service via social media or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. Your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social media ads

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits, such as likely commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping for dental supplies. We do not share any of your personal information, including your shopping history, with social media platforms. See the policies of each social media platform for additional information about these types of ads.

Information from other sources

We collect data that’s publicly available. For example, information you submit in a public forum (e.g., a blog, chat room or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

We also obtain information provided by third parties. For instance, we obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information).

This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

How is your information used?

Examples of how we use the information we collect include:

Order fulfillment

  • Fulfill and manage purchases, orders, payments and returns/exchanges
  • Respond to requests for information about our products and services on our website, or to otherwise serve you
  • Connect with you regarding customer service via our chat and support center, or on social media platforms.
  • Provide services such as a clinic list
  • Administer sweepstakes and contests
  • Conduct a transaction where we collect information required by law (for example, anaesthetics)
  • Allow you to search for products and check prices, provide product ratings and reviews, track your orders, and update information, etc.

Marketing purposes

  • Deliver promotional offers, newsletters, receipt messages, emails, and social media notifications
  • Provide interactive features of the website, such as product reviews or deals, send marketing communications and other information regarding products, services and promotions
  • Administer promotions, surveys and focus groups
  • We examine metrics such as how you are shopping on our website, the performance of our marketing efforts, and your response to those marketing efforts.

Internal operations

  • Reporting and analysis purposes to improve the effectiveness of our website experience and marketing efforts
  • Conduct research and analysis, including focus groups and surveys
  • Perform other business activities as needed, or as described elsewhere in this policy

Fraud prevention

  • Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business

Legal compliance

  • For example, assist law enforcement and respond to legal/regulatory inquiries requesting information we receive, or to otherwise protect our rights.

How does ClinAide protect user information?

We do not use vulnerability scanning and/or scanning to PCI standards.

An external PCI compliant payment gateway handles all CC transactions.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

How do you access & update your personal information?

ClinAide.com gives you access to a broad range of information about your account and your interactions with the Site for the limited purpose of viewing and, in certain cases, updating that information. 

If you have created a ClinAide.com account, you can log in to review and update your account information, including contact, billing, shipping, and licensing information. 

What choices do you have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such ClinAide features as Customer Reviews and Clinic Lists.

You can add or update certain information on pages such as those referenced above.

If you don't want to receive e-mail or other mail from us, please adjust your . (If you don't want to receive Terms of Service and other legal notices from us, such as this Privacy Policy, those notices still will govern your use of ClinAide, and it's your responsibility to review them for changes.)

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of ClinAide’s essential features, we recommend you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any ClinAide products and services that require you to Sign in.

Changes to the Company's Privacy Policy

ClinAide reserves the right to change this Privacy Policy at any time. Users should check the website frequently to remain informed of any changes to this policy. Continued use of the site will indicate user agreement of the updated policy. Unless stated otherwise, the Privacy Policy applies to all information ClinAide has about the users and their accounts.

Let us know how we’re doing

If you have any questions or comments about our policies, please contact us here.